This Privacy Policy describes how Aperta Garage Doors ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website or contact us through our forms, phone, email, WhatsApp, SMS, or social media lead forms. It applies to all visitors and customers in the United States, including residents of Florida.
1. Who We Are & Scope
Aperta Garage Doors is a licensed garage door repair and installation company serving South Florida — Broward County, Miami-Dade County, Palm Beach County. This Privacy Policy applies to personal information collected through:
- Our website
- Online forms and quote requests
- Phone calls, emails, WhatsApp messages, and SMS text messages
- Advertisements and marketing tools
- Service scheduling and customer support
- Social media lead generation forms, including Facebook and Instagram Lead Ads
By using our website or providing your information, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
a) Information you provide directly
- Name
- Phone number
- Email address
- Service address and ZIP code
- Details you submit in quote or service request forms (e.g. the problem with your door)
- Any information you share during phone calls, texts, or WhatsApp chats
b) Information collected automatically
- IP address
- Browser and device details
- Pages visited and time spent on the website
- General geographic location (city/region)
c) Information collected via third-party lead forms (Facebook/Meta)
When you submit your information through lead generation forms on third-party platforms such as Facebook or Instagram, we collect the contact details you provide (such as name, phone number, and email) to process your inquiry. By submitting these forms, you give express consent to be contacted by Aperta Garage Doors regarding your specific request. This data is used solely by us to fulfill your request and is not sold to third parties.
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote or service inquiry
- Communicate about appointments, estimates, and customer support
- Schedule and complete repairs, opener installs, and new-door installations
- Send quotes, confirmations, invoices, and service reminders
- Improve our website and customer experience
- Deliver and measure advertising on platforms such as Facebook and Instagram
- Prevent fraudulent or abusive activity
- Maintain administrative and business records
4. SMS / Text Messaging
If you provide your phone number, you may receive text messages from Aperta Garage Doors related to your request — such as quotes, appointment scheduling and confirmations, technician arrival alerts, and support follow-ups. You can opt out at any time by replying STOP, or reply HELP for assistance. Message frequency varies; message and data rates may apply. See our Terms of Service for the full SMS terms.
5. How We Share Information (Strict SMS Compliance)
We do not sell or rent your personal information. We may share information only with:
- Service providers: Trusted vendors who help us operate our business (e.g. CRM software, scheduling, hosting, and advertising platforms), under confidentiality obligations.
- Legal authorities: Where required by law or to protect our rights and safety.
Mobile Information & 10DLC Compliance
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will never be shared with any third parties.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies (such as the Meta Pixel and web analytics tools) to:
- Enable core website functionality
- Analyze performance and traffic
- Deliver and measure relevant advertising on platforms such as Facebook and Instagram
You can disable cookies via your browser settings, though some site features may not work properly. See our Cookie Policy for full details.
7. Advertising & the Meta Pixel
We advertise our garage door services on Facebook and Instagram. To measure and improve these campaigns, our site may use the Meta Pixel, which records actions such as pages viewed and quote-form submissions and shares them with Meta to build audiences and deliver relevant ads. You can limit this by adjusting your Meta Ad Preferences within your Facebook or Instagram account, or by managing cookies in your browser.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide the services you request
- Maintain business and financial records
- Comply with legal obligations
- Resolve disputes
If requested, we will delete or anonymize your data unless retention is required by law.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications (reply STOP to SMS, or unsubscribe from emails)
To exercise any of these rights, contact us at apertagaragedoors@gmail.com or (754) 290-6260.
10. Data Security
We take commercially reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure, including access controls and encryption where appropriate. However, no method of transmission or storage is 100% secure.
11. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
12. Updates to This Policy
We may update this Privacy Policy periodically. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the website after changes means you accept the updated Policy.
13. Contact Us
Questions about this Privacy Policy? Email apertagaragedoors@gmail.com or call (754) 290-6260.